Privacy Policy

PRIVACY POLICY

Last Updated: June 2026

Trinity Beach Chiropractic ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable state healthcare privacy legislation (Johnston, 2019).

By visiting our website (www.trinity-beach-chiro.com) or using our clinical services, you agree to the collection and use of information in accordance with this policy.

1. Types of Information We Collect

Because we provide a primary health service, we must collect information that is reasonably necessary to deliver safe and accurate chiropractic care (Johnston, 2019). This includes:

Personal Information: Your name, date of birth, gender, email address, phone number, residential address, emergency contact details, and payment/billing information.

Sensitive Information (Health Data): Your medical history, symptoms, family history of illness, imaging results (X-rays, MRIs), previous clinical treatments, and notes taken by our chiropractors during consultations (Johnston, 2019).

Digital Information: Your IP address, browser type, pages visited on our website, and cookies that help optimize your online experience.

2. How We Collect Your Information

We collect information through lawful and fair means, and directly from you whenever it is practical to do so (Johnston, 2019):

Directly from you: When you fill out new patient intake forms (online or in-clinic), book an appointment through our website, or discuss your health during a consultation.

From third parties: In limited circumstances, we may receive health data from your General Practitioner (GP), a medical imaging facility, or your private health fund, but only where you have explicitly authorized it (Johnston, 2019).

Automatically: Through web-browsing cookies and analytical tools when you interact with www.trinity-beach-chiro.com.

3. How We Use Your Information

We handle your personal and health data strictly for purposes directly related to your care and our operations (Johnston, 2019). These include:

Providing, managing, and customizing your chiropractic treatment plan.

Sending appointment reminders via SMS or email (Johnston, 2019).

Processing payments, Medicare claims, private health insurance rebates, or WorkCover/NDIS invoicing.

Managing administrative tasks, clinical audits, and addressing any enquiries or complaints (Johnston, 2019).

We will never sell, rent, or trade your contact details or clinical information to third parties for marketing purposes.

4. Disclosure of Your Personal and Health Information

We only disclose your health details to third parties under the following specific conditions:

Your Continuity of Care: Sharing clinical insights with your GP or other designated specialists involved in your healthcare team, with your consent (Johnston, 2019).

Billing and Processing: To private health funds, HICAPS, Medicare, or relevant government bodies to settle your accounts.

Legal Obligations: Where required or authorized by Australian law (e.g., a subpoena, or to prevent a serious, imminent threat to someone’s life or public safety) (Johnston, 2019).

5. Data Security & Storage

We treat the security of your health data with the highest priority.

Electronic Records: Your digital files and booking profiles are secured via encrypted, password-protected practice management systems utilizing cloud servers compliant with Australian data retention laws (Vimalachandran, 2022).

Physical Records: Any physical intake papers or notes are held in locked, secure on-site storage restricted to authorized clinical staff only (Vimalachandran, 2022).

Data Destruction: When your records are no longer legally required to be kept (typically 7 years from your last attendance, or until a minor turns 25), they are permanently and securely destroyed or de-identified.

6. Accessing and Correcting Your Information

You have a legal right to request access to the personal and health information we hold about you (Johnston, 2019).

Access Requests: You can request a copy of your clinical files by contacting us in writing. We will process your request within a reasonable timeframe. We do not charge an application fee, but we may apply a minor administrative fee to cover the physical cost of collating and printing extensive records.

Corrections: If you believe any data we hold is inaccurate, outdated, or incomplete, please notify us, and we will update it immediately to ensure your clinical profile remains correct (Johnston, 2019).

7. Direct Marketing and Opting Out

We may occasionally use your non-sensitive contact details (like your email address) to send clinic newsletters, holiday trading hours, or health updates. You can opt out of these updates at any time by clicking the "Unsubscribe" link at the bottom of any email or by contacting our front desk directly.

8. Cookies and Third-Party Links

Our website uses cookies to improve loading speeds and analyze traffic patterns. You can choose to disable cookies in your web browser settings, though it may alter how certain aspects of our site function. Our website may also contain links to external health resources; please note we are not responsible for the privacy practices of those third-party sites.

9. Contact Us & Complaints

If you have questions about this policy, want to exercise your right to access data, or wish to lodge a formal complaint about how your privacy was handled, please reach out to us:

Privacy Officer

Trinity Beach Chiropractic

Website: www.trinity-beach-chiro.com

Email: trinitybeachchiro@gmail.com

Mailing Address: Shop 13/10 Rabaul St, Trinity Beach QLD 4879

We take all complaints seriously and will investigate and respond to your concerns in writing within 30 days. If you are unsatisfied with our internal response, you can escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.